Privacy Policy

PatchitUP Franchise Group, LLC
1331 Broadway St Suite A, Pearland, TX 77581
Effective Date: 4-1-2026

PatchitUP Franchise Group, LLC (“PatchitUP,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information, including your consent to receive SMS communications.

1. Information We Collect

We may collect the following types of information when you interact with our website, services, or communications:

Personal Information

• Name
• Phone number
• Email address
• Address or service location (if provided)

Communication Data

• SMS interactions
• Email correspondence
• Form submissions
• Appointment and service details

Technical Data

• IP address
• Browser type
• Device information
• Website activity and usage data

2. How We Use Your Information

We use your information to:

• Respond to inquiries and provide services
• Schedule appointments and follow up on estimates
• Send service updates and reminders
• Deliver customer support
• Send marketing and promotional communications
• Improve our operations, services, and customer experience

3. SMS Communications and Consent

By providing your phone number through our website or forms and opting in, you expressly consent to receive SMS messages from PatchitUP, including messages sent using automated technology.

These messages may include:

• Appointment confirmations and reminders
• Estimate follow-ups
• Customer service communications
• Promotional offers and updates

Message frequency may vary.
Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. Opt-Out and Help Instructions

You may opt out of SMS communications at any time by replying:

STOP

to any message.

After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.

For assistance, reply:

HELP

or contact us at:

Email: info@patchitup.com
Phone: 281-766-8535

5. No Sharing of SMS Data (Critical Compliance)

PatchitUP does not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes.

Your information is used solely for communication related to PatchitUP services.

6. Message Delivery Disclaimer

SMS message delivery is subject to your wireless carrier and network conditions.

PatchitUP is not responsible for:

• Delayed messages
• Undelivered messages
• Carrier or network-related issues

7. Data Sharing

We may share your information with:

• Internal staff and franchise locations
• Service providers supporting our operations (CRM, scheduling, communications platforms)

We do not sell personal information.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze traffic and usage
• Support marketing and advertising efforts

You can disable cookies through your browser settings.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

10. Your Rights

You have the right to:

• Opt out of SMS communications at any time
• Request access to your personal information
• Request correction or deletion of your information

To make a request, contact us at info@patchitup.com

11. Eligibility

By providing your information and opting into communications, you confirm that:

• You are at least 18 years of age
• You are the authorized user of the phone number provided

12. Third-Party Links

Our website may contain links to third-party websites. PatchitUP is not responsible for their content or privacy practices.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

PatchitUP Franchise Group, LLC
1331 Broadway St Suite A
Pearland, TX 77581