GALVESTON, Texas — PatchitUP Drywall Repair franchise owners gathered at this year’s Elevate Conference in Galveston for a major announcement: the launch of the Elevate Engine, an AI-powered customer journey platform developed exclusively for Elevate Franchise Brands.
The Elevate Engine is designed to unify operations, strengthen consistency, and drive measurable growth for every PatchitUP location. Customized with artificial intelligence and fully integrated with ServiceTitan, it introduces a new standard for how franchise systems manage their customer experience from first contact to long-term loyalty.
Solving the Consistency Problem
In his keynote presentation, Chief Growth Officer Peter Kourounis addressed a core challenge faced by growing franchise systems: uneven execution. While PatchitUP locations share the same brand, processes, and tools, individual approaches to lead handling, appointment booking, and customer follow-up often vary.
“The reality is that even the strongest brands struggle when they are not consistent,” Kourounis said. “Every customer deserves the same professional experience, every time, in every market.”
Introducing the Elevate Engine
The Elevate Engine was created to solve that issue directly. Developed in partnership with Never Miss AI, the platform automates the entire customer journey within ServiceTitan. It connects every stage of communication and workflow into one seamless, intelligent process that operates around the clock.
At the center of the system is Ella, an AI agent that manages customer interactions automatically. Ella responds to new inquiries, books appointments, follows up on unsold estimates, gathers reviews, and encourages repeat business. Every message, call, and follow-up is handled using brand-approved scripts, ensuring professionalism and consistency across every location.
How It Works
The Elevate Engine functions as an automation layer on top of ServiceTitan, using real-time data and AI-driven decision-making to manage the full customer lifecycle:
• Lead Engagement: Instantly processes new inquiries and reaches out through multiple digital channels to secure appointments.
• Conversion Campaigns: Automatically nurtures unbooked leads through targeted follow-up sequences designed to convert interest into jobs.
• Post-Service Optimization: After each repair, manages follow-ups focused on generating reviews and strengthening the customer relationship.
• Retention Programs: Engages past customers and open estimates through ongoing campaigns to increase repeat visits and long-term loyalty.
By connecting marketing, booking, service, and retention under one system, the Elevate Engine helps every PatchitUP franchise turn more leads into lasting relationships.
Consistency Through Automation
The Elevate Engine ensures that every customer receives the same level of attention, professionalism, and follow-through. Ella never misses a call, never forgets a follow-up, and never deviates from approved messaging.
“When I go to bed at night,” Kourounis said, “I know every franchisee has the same level of support, and that Ella is following up with every lead until we get an answer.”
A New Standard for PatchitUP Franchisees
In the home repair industry, speed, reliability, and consistency define success. The Elevate Engine provides PatchitUP owners with an immediate advantage by combining automation, AI, and brand-wide standardization.
With the Elevate Engine, every franchise can operate with the same precision and professionalism as the top-performing locations in the system—creating a foundation for stronger growth, happier customers, and long-term success.
The Elevate Engine represents a defining step forward for PatchitUP and its franchise owners, marking the beginning of a smarter, more unified future for the brand